Responsible Gaming at 77juya

At 77juya, responsible gaming is not a footnote in our terms — it is a core pillar of how we operate. We believe that the best online casino experience is one that players can genuinely enjoy without harm, and we have built this platform with that principle at the centre of every design decision we make. For players in Bangladesh, where online gaming is a growing part of digital entertainment, we take our duty of care seriously.

Our responsible gaming programme covers the full spectrum of player protection: strict age verification to keep under-18s off the platform, practical tools that let adults set personal spending and time limits, a robust self-exclusion mechanism for players who need a break, and clear pathways to professional support for anyone who feels that gambling is beginning to affect their wellbeing.

Gambling is a form of entertainment. Like any entertainment, it has a cost — one that every player should consciously choose to pay and be fully in control of. 77juya exists to make that experience as transparent and enjoyable as possible, while ensuring that no player ever feels alone if things start to go wrong.

Every member of the 77juya team — from product designers to customer support agents — is trained to recognise the signs of problem gambling and to respond with compassion and appropriate action. We monitor account activity for patterns that may indicate distress and proactively reach out to players who show those patterns.

The 77juya platform is strictly for adults aged 18 years and above. This is an absolute rule with no exceptions. Gambling by persons under 18 is harmful, and 77juya enforces its age restriction through a multi-layered verification process that applies to every account opened on the platform.

How We Verify Age

During registration, all players are required to declare that they are 18 or older. This declaration alone is not sufficient — 77juya also conducts automated age estimation checks at the point of account creation and requires full Know Your Customer (KYC) document verification before the first withdrawal can be processed. Acceptable age verification documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Driver's licence issued by the Bangladesh Road Transport Authority (BRTA)

Any account where the player is found to be under 18 will be immediately and permanently closed. All deposits made by the underage player will be refunded to the original payment method, and all winnings will be forfeited.

Protecting Young People at Home

If you share a device or a household with young people, we strongly encourage you to take steps to prevent access to gambling websites. Consider using parental control software on shared devices and keeping your 77juya account credentials private. Never allow a person under 18 to use your 77juya account on your behalf, even casually — this constitutes a breach of our Terms & Conditions and may result in account suspension.

Problem gambling can develop gradually. Many people who experience gambling-related harm do not recognise the warning signs until the situation has already caused significant damage to their finances, relationships, or mental health. Awareness is the first and most important step toward getting things back under control.

Ask yourself honestly whether any of the following statements apply to you. If several of them resonate, it may be time to use our player protection tools or seek professional support.

Recognising a problem takes courage. If you identified with three or more of the above, we encourage you to take action now — not later. The longer problem gambling continues unaddressed, the more difficult it becomes to manage. The tools and support described in the sections below are here for exactly this situation.

77juya provides a comprehensive suite of player protection tools that give you direct, immediate control over your gambling activity. All tools are accessible from the Responsible Gaming section of your account dashboard and take effect within 24 hours of activation — in most cases, they activate instantly.

Deposit Limits

Set a maximum amount you are willing to deposit into your 77juya account over a defined time period. You can choose from daily, weekly, or monthly deposit limits. Once a limit is active, the platform will not process any deposit request that would take you over your chosen threshold. Limits can be set at any amount in Bangladeshi Taka (৳).

• Increasing a limit: Takes effect after a 7-day cooling-off period, giving you time to reconsider.
• Decreasing a limit: Takes effect immediately, with no delay.
• Removing a limit entirely: Requires a 7-day cooling-off period and confirmation via your registered email address.

Loss Limits

Set a cap on the total amount you are willing to lose within a chosen time window (daily, weekly, or monthly). Once your net loss for the period reaches your set threshold, no further real-money gameplay will be permitted until the period resets. This tool is particularly useful for players who want to stay on top of their overall gambling expenditure.

Session Time Limits

Set a maximum duration for any single gaming session. Once your session reaches the time limit, you will receive a clear on-screen notification and be automatically logged out. Session limits help prevent the kind of extended unplanned play that often leads to overspending. Limits can be set in 30-minute increments up to a maximum of 8 hours per session.

Reality Check Reminders

Enable periodic in-session pop-up reminders that display how long you have been playing and how much you have spent or won during the current session. Reality check intervals can be set at 15, 30, or 60 minutes. When the reminder appears, you will have the option to continue playing or to end your session immediately.

If you feel that gambling is no longer something you can manage through limit-setting alone, 77juya's self-exclusion programme allows you to block access to your account entirely for a defined period. Self-exclusion is a serious, binding commitment — once activated, it cannot be reversed until the chosen period has fully elapsed.

Time-Out: Short-Term Break

A time-out is a temporary suspension of your account for a short period, suitable for players who simply need a cooling-off period or a planned break from gambling. Time-out options at 77juya are:

• 24 hours
• 7 days
• 30 days
• 90 days

During a time-out, you cannot log in, deposit, or place any bets. You can still contact customer support. At the end of the time-out period, your account will automatically reactivate. You may contact us to extend a time-out, but you cannot shorten it.

Self-Exclusion: Long-Term or Permanent Block

For players who need a longer or indefinite break, full self-exclusion is available for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion:

• Your account is locked and you cannot log in under any circumstances.
• All marketing communications are permanently suppressed for the duration of the exclusion.
• Any remaining balance in your account at the time of self-exclusion will be held securely and returned to you upon verified reactivation at the end of the exclusion period (not applicable for permanent exclusion).
• Attempts to create a new 77juya account during a self-exclusion period will be detected and blocked.

How to Activate Self-Exclusion

Self-exclusion can be activated through the Responsible Gaming section of your account dashboard, or by contacting our 24/7 support team directly via the in-platform live chat or by emailing [email protected]. Self-exclusion requests submitted via email will be processed and confirmed within 24 hours. If you have an urgent need to block your account immediately, the live chat option in your account dashboard is the fastest route.

77juya recognises that some players may be more vulnerable to gambling-related harm due to personal circumstances, mental health conditions, financial stress, or other factors. We take a proactive approach to identifying and supporting vulnerable players, rather than waiting for them to reach out.

How We Identify Vulnerability

Our responsible gaming monitoring system continuously analyses account activity for behavioural patterns associated with problem gambling. These patterns include, but are not limited to:

• Rapidly escalating deposit frequency or amounts over a short time period
• Consistent session lengths significantly above the platform average
• Repeated deposits immediately following a large loss (loss-chasing behaviour)
• Depositing amounts that represent an unusual proportion of prior withdrawal activity
• Multiple failed deposit attempts suggesting financial pressure
• Communication with support that mentions financial stress, emotional distress, or a desire to stop

When these patterns are detected, a member of our responsible gaming team will proactively contact the player via their registered email to check in, share information about available tools, and offer support without judgment.

Accounts During Bereavement or Mental Health Crisis

If you or someone you know is going through a period of bereavement, severe financial hardship, or a mental health crisis and has an active 77juya account, please contact our support team. We can apply temporary account restrictions without requiring the account holder to navigate the settings themselves — a compassionate human review process is available for these circumstances.

If gambling is causing problems in your life, please reach out for help. Speaking to a professional is the most effective way to address problem gambling, and there is absolutely no shame in doing so. A wide range of support options is available to players in Bangladesh and internationally.

Contact 77juya Responsible Gaming Support

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. All responsible gaming enquiries are handled with complete confidentiality by trained staff. We will never judge, pressurise, or penalise you for raising a concern about your own gambling.

External Organisations

77juya actively encourages players to seek support from independent organisations when gambling becomes a problem. The following organisations offer free, confidential support and are recognised for their expertise in gambling harm prevention and recovery:

• Gamblers Anonymous: A global peer-support fellowship with meetings in many countries, including online groups accessible from Bangladesh. The programme is based on shared experience and mutual support.
• GamCare: An international organisation providing information, advice, and free counselling for anyone affected by problem gambling. Their online resources are available in multiple languages.
• Gambling Therapy: A free global online support service that offers practical advice, a peer forum, and one-to-one counselling for players and their families and friends.
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline provides mental health support in Bangladesh. If gambling-related stress is affecting your mental wellbeing, please reach out to a qualified mental health professional.

We recommend searching for the most current contact details for these organisations directly, as helpline numbers and online portal addresses are updated periodically. 77juya does not endorse any specific organisation as exclusively authoritative, but we believe that reaching out to any qualified professional support service is a positive and courageous step.

For the majority of players, gambling remains an enjoyable and controlled form of entertainment. The following principles can help you keep it that way over the long term, regardless of whether you play casino games, slots, or bet on cricket and other sports at 77juya.

• Set a budget before you play. Decide in advance the maximum amount you are comfortable spending, and treat it as the cost of your entertainment — not as a stake you expect to get back.
• Never chase losses. Losses are a normal part of gambling. Placing larger or more frequent bets in an attempt to recover them is one of the most common pathways to problem gambling. Accept losses as part of the game and stick to your budget.
• Set a time limit for each session. Use the session timer tool in your 77juya account settings and commit to stopping when it expires, regardless of whether you are winning or losing.
• Do not gamble under the influence. Alcohol and other substances impair judgement and lower inhibitions, making it far easier to overspend and make decisions you would not make sober.
• Gamble with money you can afford to lose. Never use rent money, savings, or funds set aside for essential expenses to fund gambling. Only discretionary income should ever be used.
• Balance gambling with other activities. If gambling is your primary leisure activity or your main source of excitement, that is a warning sign. Maintain a diverse range of hobbies and social activities.
• Take regular breaks. Step away from the screen regularly during a session. Even a 5-minute break helps reset your perspective and prevents the kind of tunnel vision that leads to extended unplanned play.
• Keep gambling a private activity with limits. Gambling with friends can increase social pressure to spend more or continue longer than intended. Set your limits privately and stick to them regardless of what others are doing.
• Understand the games. All casino games and sports betting carry a house edge or margin. Understanding that the odds are mathematically in the house's favour over time helps maintain realistic expectations about outcomes.