77juya Privacy Policy

77juya collects personal information from players at various stages of their relationship with our platform. The categories of data we collect, and the circumstances in which we collect them, are set out below. We only collect information that is necessary, relevant, and proportionate to the purposes described in this Privacy Policy.

Information You Provide Directly

When you register an account, use our services, or communicate with our support team, you may provide us with the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and a copy of your government-issued photo ID (National Identity Card, passport, or driver's licence) provided during Know Your Customer (KYC) verification.
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Account credentials: Username and encrypted password. We never store your password in plain text.
• Financial data: Payment method details submitted during deposits and withdrawals, including mobile financial service numbers (bKash, Nagad, Rocket, Upay) and bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank). We do not store full payment credentials; only partial masked references are retained for transaction reconciliation.
• Communications data: Content of support tickets, live chat transcripts, and any messages you send to our support team via email at [email protected].

Information Collected Automatically

When you access and use the 77juya platform, our systems automatically collect certain technical and behavioural data:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the platform.
• Transaction data: Complete records of all deposits, withdrawals, bets placed, game results, and bonus activity associated with your account.
• Location data: General geographic location inferred from your IP address. We do not collect precise GPS location data.

77juya processes your personal data only for defined, lawful purposes. The following table summarises the primary purposes for which we use the data we collect, along with the legal basis for each processing activity.

Marketing Communications

With your consent, 77juya may use your contact data to send you promotional emails, SMS notifications, or in-platform messages about new games, seasonal bonuses (such as BPL cricket promotions or Eid special offers), and platform updates. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in the account dashboard or by contacting our support team. Withdrawing marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

We do not use your personal data to make fully automated decisions that produce significant legal effects without human review. Any automated risk-scoring tools used for fraud prevention or responsible gaming monitoring are subject to periodic human oversight and review.

77juya does not sell your personal data to third parties. We do not trade, rent, or license your personal information to advertisers, data brokers, or any other commercial third party for their own marketing purposes. We share your data only in the specific, limited circumstances described below.

Service Providers and Technology Partners

To deliver the 77juya platform and its services, we engage trusted third-party service providers who process personal data on our behalf and under our instruction. These include:

• Game studios and software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other accredited studios receive session tokens and anonymised player identifiers necessary to deliver game content. They do not receive your full identity or payment data.
• Payment processors: Local mobile financial services (bKash, Nagad, Rocket, Upay) and bank partners (Dutch-Bangla Bank, City Bank, BRAC Bank) receive the minimum payment data required to authorise and settle transactions.
• Identity verification providers: Third-party KYC and age verification services receive identity documents and personal details submitted during the verification process, strictly for the purpose of verifying your identity and age.
• Cloud hosting and infrastructure providers: Our platform is hosted on secure cloud infrastructure. Hosting providers have access to server data under strict data processing agreements that prohibit independent use of any personal data.
• Analytics and fraud prevention tools: Aggregated or pseudonymised data may be processed by analytics platforms to help us understand platform usage and detect fraudulent activity.

Legal and Regulatory Disclosures

77juya may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where we are required to do so by applicable law, court order, or regulatory obligation. Such disclosures may include sharing transaction records, identity documents, or account activity logs where a lawful request is received.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of 77juya's business or assets, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. We will notify affected players via the registered email address in advance of any such transfer where practicable, and any successor entity will be required to honour the commitments made in this Privacy Policy.

77juya uses cookies and similar tracking technologies on our platform to provide a functional, personalised, and secure gaming experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your browser, remember your preferences, and collect usage data.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications before cookies are placed. Please note that disabling strictly necessary cookies will impair the functionality of the 77juya platform, and you may not be able to log in or access the cashier. Disabling analytics or marketing cookies will not affect your ability to play games or access account features.

In addition to browser-level controls, registered 77juya players may manage marketing and personalisation cookie preferences via the Privacy Settings section of the account dashboard.

77juya retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and operational requirements. The following retention principles govern how long we keep different categories of data.

Retention Periods by Data Category

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, to comply with anti-money laundering record-keeping requirements and to defend against potential legal claims.
• Transaction and betting history: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping obligations.
• KYC verification documents: Retained for five (5) years following account closure, or longer if required by a specific regulatory obligation or ongoing legal matter.
• Support communications: Retained for three (3) years from the date of the most recent interaction, to allow us to reference prior communications when handling follow-up queries or complaints.
• Marketing and analytics data: Retained for up to twenty-four (24) months from the date of collection, or until you withdraw consent, whichever is earlier.
• Security and fraud logs: Retained for up to two (2) years for active monitoring purposes, after which they may be anonymised and retained for statistical analysis.

Data Storage Location

Player data is stored on secure servers hosted in data centres that implement industry-standard physical and logical security controls. All data in transit between your device and the 77juya platform is encrypted using TLS (Transport Layer Security) 1.2 or higher. Data at rest is encrypted using AES-256 encryption. We take all reasonable precautions to prevent unauthorised access to stored data.

Data Deletion

When the applicable retention period expires, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to you. Where you have submitted a data deletion request (see Your Data Rights section), we will process the request within 30 days, subject to any retention obligations that may require us to retain certain data for a longer period. In such cases, we will inform you of the specific data categories that cannot be immediately deleted and the reason for the extended retention.

As a player on the 77juya platform, you have a number of rights in relation to the personal data we hold about you. We are committed to honoring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact our data team at [email protected] with the subject line "Data Rights Request".

We will respond to all verified data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing certain requests to prevent unauthorised access to another person's data.

We will not charge a fee for exercising your data rights in the majority of cases. However, where requests are manifestly unfounded, excessive, or repetitive, we reserve the right to charge a reasonable administrative fee or to decline the request, with written justification provided to you.

77juya takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. Our security programme includes, but is not limited to, the following controls:

• TLS encryption in transit: All data exchanged between your browser or device and the 77juya platform is encrypted using TLS 1.2 or higher, preventing interception during transmission.
• AES-256 encryption at rest: Personal data stored in our databases, including identity documents and financial records, is encrypted using AES-256 at the storage layer.
• Password hashing: Account passwords are hashed using a one-way cryptographic algorithm with per-user salts. We cannot retrieve your password in plain text, and neither can our staff.
• Access controls: Access to systems that hold personal data is restricted on a strict need-to-know basis. Staff access is governed by role-based access controls and is logged for audit purposes.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) on their 77juya accounts for an additional layer of login security, available in the account security settings.
• Security monitoring: Our platform is continuously monitored for suspicious activity, including automated intrusion detection, rate limiting, and bot traffic filtering.
• Vulnerability management: We conduct regular security assessments and address identified vulnerabilities in a risk-prioritised manner.

Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of affected players, 77juya will notify affected individuals without undue delay. Notifications will be sent to the registered email address associated with your account and will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps we are taking to address the breach and mitigate its impact.

Changes to This Privacy Policy

77juya reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Policy, we will post the revised version on this page with an updated "Last Updated" date. Where the changes are significant, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

Your continued use of the 77juya platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and contact support to close your account.

Children's Privacy

The 77juya platform is strictly for adults aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a minor has registered an account or submitted personal data, we will immediately close the account, delete the associated data, and — where applicable — return any deposited funds to the original payment source after deducting any applicable processing fees. If you believe a person under 18 has accessed our platform, please notify us immediately.

Links to Third-Party Content

The 77juya platform delivers game content from third-party studios. While we take care to work with reputable, accredited providers, 77juya is not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policies of any game provider whose software you interact with, as their data practices may differ from those described in this Policy.

Contact Our Data Team

If you have any questions, concerns, or complaints about how 77juya handles your personal data, or if you wish to exercise any of your data rights, please contact us using the details below. We will respond to all privacy-related enquiries within 30 calendar days.

Email: [email protected]
Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
Response time: Within 30 calendar days